Mercedes-Benz S-Class Emergency Call eCall Recall

Mercedes-Benz has announced that 58 vehicles have been affected by a Emergency Call eCall recall.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Mercedes-Benz S-Class Recall Emergency Call eCall

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Check Mercedes-Benz S-Class Recalls by VIN

Click here for a comprehensive list of known open undefined>recalls for the Mercedes-Benz S-Class.

You can again input your vehicle's identification number (VIN) above to see a list of open recalls for your vehicle.

Where and How to Get Your Mercedes-Benz S-Class Emergency Call eCall Recall Fixed

Asbury Automotive Group is a Fortune 500 dealer group with dealerships all over the United States. All of our Mercedes-Benz dealers will diagnose the Mercedes-Benz S-Class Emergency Call eCall recall and fix it free of charge in accordance with Mercedes-Benz OEM guidelines and instructions.

Please use our quick service scheduler at the top of the page to book an appointment online at a location near you! You can still schedule a service appointment here.